FAQs

What currency are the prices do I see in the site?
All prices are in KWD – Kuwaiti Dinars but you can choose the currency you would like to preview the prices with from the currency converter

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 3-7 Days.
Tracking numbers will be updated and sent to you 1-2 days after your order has been SHIPPED. If you don't have a tracking number after 3 business days, please email us.

I am not in love with my order, can it be returned? What if there is an issue?
Since the order is customized specially for you, and the designs are provided before production for approval, we cannot accept any change or refund due to this point. But would gladly listen to any concerns or issues about the product itself if there is a problem

Can I cancel my order?
You can cancel your order with no penalty! You must cancel your order before the start of the execution and after design approval. But please note a deduction of design fees will be deducted if the work has started.

I have entered an incorrect address, what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order conformation email or send us an email or Instagram direct message with your concern. Once you double-check if the address given is wrong, kindly notify us with the correct address

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-7 business days.

I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email or WhatsApp us and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly. Thanks.